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Shopping Tips
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Security
Locating Your Products
Adding Items To Your Shopping Cart
Submitting Your Order
Using Coupons
Ordering by Mail or Telephone Security
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MPI Home Video wants every customer to feel safe and secure about their online transactions, which is why we are a VeriSign site. Any personal information given to us will be protected. MPI Home Video's servers will secure your personal information with up-to-date firewall and encryption techniques during the ordering process. For more information about how your personal information will be protected, please review our Privacy Policy.
To assist you in recognizing secure areas of the MPI Home Video web site a small lock icon will appear in the lower left-corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured.
Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption. Finding The Products You Want
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MPI Home Video primarily sells DVDs & VHS. There are many different ways to find the specific titles or products you want. When you find the title you are interested in, click on the picture or information of that product and you'll be linked to a page that fully describes the product and allows you to order it by simply clicking the "Add to Cart" link.
Browse Titles Shown On Screen – Many titles are featured on the Home page or within the primary category level pages.
Search by Title or Keyword - You can enter the title of the product or other keyword into the "Search" box in the upper left-hand corner of each page.
Browse by Genre For Movies - If you want to see what we've got in a specific category (such as comedy or drama), click on one of the main navigation tabs on all of the site pages. You'll be linked to a new page that displays featured titles, along with all the subcategory genres within that category. From this level, you can select a link to receive a list of titles that fall under that particular genre.
Placing Products in the Shopping Cart
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Choosing or Removing Items - To put a product in your cart, click on the highlighted caption that says "Add to Cart." If you would like to order more than one copy of a title, simply click "Add to Cart" again. If you're not completely sure you want to purchase a product, you can still put it in the cart and later delete it before completing your purchase by clicking on the "remove" linnk next to the product in the shopping cart.
Completing Your Order And Checking Out
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Checking Out - When you are finished shopping, you can complete your purchase by clicking the "Check Out" button. From here, you simply select from the shipping options and enter your credit card information. After you've entered the required information, click the "Place Order" button and you're done. A new screen will appear revealing your order summary. You will be sent an email order confirmation message.
MPI’s site is fully secure, which means that all information you send to us is encrypted as it travels over the Internet. To learn more about our security procedures, please review the Protecting Your Information section of ourPrivacy Policy.
Shipping Options - In the Checkout pages you will also have the option of choosing your shipping address. To learn more about our shipping rates, please see ourShipping Policies page. On the Billing & Shipping Information page you will also have the option of setting up additional "Ship-to" addresses in case you wish to have your order delivered somewhere other than your home. Once you enter the additional address, you'll be able to simply choose it as your "Ship-to" address in the future and speed through the ordering process.
Using Coupons
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If you have a coupon you’d like to use when placing your order, here’s how to do it:
1. Use the "Checkout" button.
2. During the checkout process, enter the Coupon Code in the ID field when prompted. Select the "Update Price" button. This activates your coupon. 3. You must redeem your coupon or gift certificate at the time you place your order. Coupons will not be valid for subsequent checkout attempts or orders once you've activated it.
a. If you cancel a product from your order and still meet the minimum order threshold, you will still be able to use the coupon, but must reenter the number.
b. The value of the coupon is not applicable towards shipping and taxes.
c. Coupons are valid on in-stock merchandise only. They cannot be used on an order that contains preordered and/or backordered merchandise.
Ordering by Mail or Telephone
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You can contact us at 1-800-777-2223 or by mail at:
MPI Home Video
Attn: Orders
16101 S. 108th Ave.
Orland Park, IL 60467
Or fax it to us at: 708.460.0175.
Please be aware that orders sent in this manner will take longer to receive.
Verification - Sometimes as part of the check-out process, we will ask you to verify certain information to ensure that you are the authorized holder of the credit card which is being used to purchase the products from MPI Home Video. This procedure is designed to protect you against the fraudulent use of your credit card. If you receive a message indicating that there is a verification error, please carefully recheck the information you have entered to make sure it conforms to the requested information. If you continue to experience a problem, please contact: customerservice@mpimedia.com.
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